cric5 Terms and Conditions

Section 01

Introduction

Welcome to the cric5 platform. These terms and conditions ("Terms") form a legally binding agreement between cric5 ("we", "us", "platform") and any person using the platform ("you", "user"). By visiting our website, opening an account, or using any of our services, you are considered to have fully accepted these Terms. If you disagree with any part of these Terms, please refrain from using the platform.

cric5 operates as a reliable and safe platform for sports enthusiasts and online gaming fans in Bangladesh. We keep your personal information and financial transactions secure through SSL encryption and advanced security measures.

Section 02

Eligibility and Age Requirements

To open an account and use services on cric5, you must meet the following eligibility requirements:

• You must be at least 21 years old. This is a strict requirement with no exceptions.
• Online betting and gaming activities must be legally permitted in the country or region where you reside.
• You must be participating voluntarily, in full awareness, and of your own free will.
• You must not be the owner of any previously banned or closed account on cric5.

cric5 may request identity documents or proof of age at any time for age verification purposes. We reserve the right to suspend or close an account if accurate information is not provided.

Section 03

Account Opening Rules

When opening an account on cric5, you must provide accurate, complete, and up-to-date information. Each person may operate only one account. Opening multiple accounts is strictly prohibited and may result in the cancellation of all your accounts and forfeiture of any balance.

• It is your responsibility to keep your account password confidential.
• You are responsible for all activity on your account, whether authorised or unauthorised.
• If any account details change (such as email or phone number), you must notify the support team immediately.
• You must not allow anyone else to use your account.

Section 04

Identity Verification (KYC)

cric5 is committed to maintaining a safe and transparent platform. To this end, we reserve the right to verify the identity of any user at any time. The following documents may be requested for identity verification:

• National Identity Card (NID) or a copy of your passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method

If verification is not completed within the specified timeframe, withdrawals may be placed on hold. Normal operations will resume once verification is complete.

Section 05

Approved Payment Methods and Limits

The following payment methods are available for Bangladeshi users on cric5:

All transactions are processed in Bangladeshi Taka (BDT / ৳). cric5 does not accept payments through intermediaries or unauthorised methods.

Section 06

Withdrawal Terms and Conditions

Before a withdrawal request is processed, the following conditions are verified:

• The account has completed full verification (KYC).
• The wagering requirements associated with any active bonus have been met.
• The withdrawal method is consistent with the deposit method used.
• There are no ongoing investigations or suspicious activities.

If fraud or unusual activity is suspected, cric5 reserves the right to temporarily hold withdrawals and will conduct a related investigation.

Section 07

Welcome Bonus

New members on cric5 receive a 150% welcome bonus on their first deposit (up to a maximum of ৳20,000). The following conditions apply to receive this bonus:

• The bonus amount must have 20x wagering (20x) completed before it is eligible for withdrawal.
• The bonus applies to the first deposit only and can be received once per account.
• The wagering requirement must be fulfilled within the set validity period of the active bonus.
• Bonus funds cannot be used in combination with any other bonus.
• cric5 reserves the right to cancel a bonus if evidence of bonus abuse or misuse is found.

Section 08

VIP Program and Cashback

The cric5 VIP program has three tiers. A weekly cashback benefit is provided at each tier:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.8% weekly cashback

It is possible to advance to higher tiers step by step based on regular participation and account activity. Separate wagering requirements may apply to each cashback payment and will be communicated at the time of each offer.

cric5 reserves the right to modify, amend, or cancel any promotional offer at any time. Users will be informed of such changes in a timely manner.

Section 09

General Gaming Rules

All games available on cric5 — slots, fishing games, live casino, cricket betting, and others — are operated under specific rules. Detailed rules for each game can be found in the game lobby.

• If a game remains incomplete due to a technical error, cric5 may declare that round void and return the wagered amount.
• If a dispute arises over the outcome of a game, server logs will be considered the final evidence.
• Using any software error, bug, or loophole within a game is strictly prohibited.
• Match-fixing or taking advantage of insider information in cricket or other sports betting is illegal and will result in account closure.

Section 10

Prohibited Activities

The following activities are strictly prohibited on the cric5 platform and will result in account cancellation and balance forfeiture:

• Operating multiple accounts or using multiple accounts from the same device
• Bonus arbitrage or using multiple accounts to circumvent bonus terms
• Conducting transactions using another person's personal information or payment account
• Playing games or placing bets using automated bots, scripts, or software
• Money laundering or suspicious financial activity
• Threats, harassment, or inappropriate behaviour

Section 11

Data Collection and Use

cric5 stores and protects users' personal information with great care. In accordance with our privacy policy, collected information is used solely for the purposes of service improvement, identity verification, and compliance with applicable laws. Personal information is not sold to third parties.

For more details, please visit our Privacy Policy page.

Section 12

Cookies and Tracking Technologies

The cric5 website uses cookies and similar technologies that help improve the user experience and ensure the platform functions properly. By accessing the site, you consent to the use of cookies. Cookies can be disabled through your browser settings, though this may limit some services.

Section 13

cric5 Limited Liability

cric5 always strives to ensure the highest quality of service. However, cric5 is not liable in the following circumstances:

• Loss or incomplete bets caused by internet connection disruption
• Unauthorised access to an account due to the user's own negligence or security breach
• Issues caused by third-party software or services
• Unexpected technical errors or server downtime

In any circumstance, cric5's maximum liability will be limited to the amount of the transaction in question.

Section 14

Dispute Resolution Process

If a dispute or complaint arises, please first contact our 24/7 live chat support team. Most matters are resolved quickly. If you are not satisfied with the support team's decision, a complaint can be submitted in writing by email. Our dispute resolution process:

1. Initial contact via live chat and an attempt at immediate resolution
2. Submitting a written complaint: email [email protected] with a detailed description
3. cric5's internal investigation and notification of a decision within a set timeframe

Server logs, transaction records, and game data will be considered final evidence in the resolution of all disputes.

Section 15

Responsible Gaming Commitment

cric5 places responsible gaming as its highest priority. Gaming is entirely for entertainment purposes and should never be seen as a solution to financial problems. We provide the following tools:

• Deposit limit setting
• Session time limits
• Voluntary Temporary Break or Permanent Exclusion

To learn more, please visit our Responsible Gaming page. This service is only for those aged 21 and above.

Section 16

Account Closure

A user may voluntarily request to close their account at any time. Any pending bonuses and wagering requirements will be settled before the account is closed. Any valid funds remaining in the account will be returned in accordance with the withdrawal policy.

In the event of a breach of these terms and conditions, cric5 reserves the right to suspend or terminate the account without prior notice. Any winnings or bonuses gained as a result of the breach may be forfeited.

Section 17

Right to Amend Terms and Conditions

cric5 reserves the right to amend these terms and conditions at any time. For significant changes, users will be notified via a notification in their account or by email. Continued use of the platform after the amended terms and conditions are published will be considered as your acceptance of the new terms.

To stay regularly informed of any changes, please review this page periodically. You can check the "Last Updated" date at the top of the page to see whether any changes have been made.

Section 18

Applicable Law and Severability

These terms and conditions are governed by the applicable law. If any part of these terms and conditions is found to be invalid or unenforceable by a court, that part will be severed from the remaining terms and conditions, and the rest will remain fully in effect.

The Bengali language version of these terms and conditions shall be considered the original and legally binding document. In the event of any discrepancy in translation, the Bengali version shall prevail.

Section 19

Contact & Support

If you have any questions or comments regarding these terms and conditions, please contact us:

• Live Chat: 24/7 support in Bengali
• Email: [email protected]

Our support team is always ready to answer any of your questions.