cric5 Privacy Policy
Your personal information is completely safe at cric5. This policy provides a full account of what data we collect, how we use it, and how we keep it secure.
This Privacy Policy ("Policy") applies to users ("you" or "user") of the cric5 platform. By using the cric5 website (cric5.lat), you are considered to have agreed to the terms of this Policy. Please read this Policy carefully.
This Policy operates in conjunction with our Terms and Conditions and Responsible Gaming policy.
Scope of Data Collection
cric5 collects various types of information in order to provide its services. The purpose of this data collection is solely to improve your experience and ensure the security of our services.
1.1 Information Collected at Registration
When you create an account at cric5, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Preferred username and password (stored in encrypted form)
- Identity document details (national ID card or passport — where applicable)
- Current address
1.2 Transaction Information
We record the following information for the purpose of processing financial transactions and preventing fraud:
- Deposit and withdrawal amounts and dates
- Payment method type (bKash, Nagad, Rocket, Upay or bank transfer)
- Last four digits of the mobile banking account number (not the full number)
- Transaction reference number
1.3 Automatically Collected Information
When you visit our website, certain technical information is collected automatically:
- IP address and device type
- Browser type and operating system
- Time and location of website access
- Browsing history on the site and session duration
- Information collected via cookies and similar tracking technologies
Purpose of Data Use
cric5 uses collected information only for the following legitimate purposes. We never use your information for unnecessary purposes.
2.1 Account Management and Verification
We require your information to create, manage, and secure your account. This includes identity verification, age confirmation (in compliance with the 21+ age requirement), and prevention of account misuse.
2.2 Processing Financial Transactions
Financial information is required to correctly complete deposit and withdrawal processes. cric5 maintains a minimum deposit of ৳200 and a minimum withdrawal of ৳800 — this information is used to verify transactions.
2.3 Service Improvement
We analyse browsing patterns and preference data to further enrich the user experience. This allows us to highlight relevant games, bonus offers, and features for you.
2.4 Communication and Support
Our 24/7 Bengali live chat support team uses the information we hold to help resolve your issues. Your account information is verified when you get in touch via email or live chat.
2.5 Compliance with Legal Obligations
To comply with applicable laws — such as Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations — we retain and process the necessary information.
2.6 Promotional Communications
If you have given your consent, we may contact you at your email address or mobile number to inform you about bonus offers, tournaments, and special promotions. You may withdraw this consent at any time.
Data Protection Methods
cric5 gives the highest priority to the security of your personal information. We keep your data secure using the latest industry-standard technologies.
3.1 SSL Encryption
All data transmissions are secured through 256-bit SSL (Secure Socket Layer) encryption. This ensures that all information sent between your browser and our servers remains unreadable to third parties.
3.2 Data Storage Security
Information stored on our servers is maintained under multiple layers of security measures:
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Passwords stored as encrypted hashes (never readable in plain text)
- Restricted staff data access and strict internal policies
- Regular backups and disaster recovery planning
3.3 Payment Information Security
We never store your complete payment details on our servers. For transactions via bKash, Nagad, Rocket, or Upay, only the reference number and transaction receipt are retained.
3.4 Two-Factor Authentication
For additional security, we recommend that users enable Two-Factor Authentication (2FA). This prevents unauthorised access to your account.
Sharing Information with Third Parties
cric5 never sells your personal information. However, in certain circumstances, limited information may be shared with trusted third parties.
4.1 Payment Processors
To process financial transactions, we share the minimum necessary information with payment gateway service providers. This information is used solely to complete transactions.
4.2 Game Software Providers
Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other game providers may record your gaming activity. This is necessary to ensure fair play and to provide technical support.
4.3 Legal Authorities
In the case of a court order, a legitimate request from a government agency, or a legal obligation, we will be required to provide relevant information to the relevant authority. Where possible, we will endeavour to notify you in advance.
4.4 Fraud Prevention Services
We work with specialist security service providers to prevent money laundering, fraud, and account misuse. Personally identifiable information is kept to a minimum in this cooperation.
All of our third-party partners have signed strict Non-Disclosure Agreements (NDAs) and are permitted to use information only for specified purposes.
Cookie Policy
The cric5 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of our website.
5.1 Essential Cookies
Cookies required for the core operation of the website — such as maintaining login sessions and security verification — cannot be disabled, as the site will not function properly without them.
5.2 Analytical Cookies
We use analytical cookies to collect anonymous statistical data. This information is used to understand which sections of the website are used most.
5.3 Preference Cookies
These cookies are used to store language preferences, theme settings, and other personalisation information. You can manage these cookies from your browser settings.
You can delete cookies or refuse new cookies at any time from your browser settings. However, this may limit certain features of the website.
User Rights
As a user of cric5, you have the following rights over your own information. Contact us to exercise these rights.
6.1 Right to Access Information
You may find out at any time what information we hold about you. We will provide a copy of your information within 30 business days of receiving your request.
6.2 Right to Correct Information
If any of your information is incorrect or incomplete, you may request that it be corrected. Many details can be changed directly from your account settings.
6.3 Right to Delete Information
Under certain conditions, you may request that your account and associated information be deleted. However, some information must be retained for a specified period to meet legal obligations (such as financial record-keeping requirements).
6.4 Right to Object to Data Processing
You may object at any time to your information being used for marketing communications. Once you have objected, we will stop using your information for that purpose.
6.5 Right to Data Portability
Upon your request, we can provide your account information in a structured, commonly used format (such as CSV), which you can use elsewhere.
Data Retention Period
cric5 does not retain your personal information for longer than necessary. Different retention periods apply to different types of information.
- Account information: retained for a specified period after account closure in accordance with regulatory guidance
- Financial transaction records: retained for an extended period as required by financial law
- Communication logs (live chat, email): retained for a limited period for support purposes
- Technical logs (IP, session): retained for a short period for security review purposes
- Marketing consent records: retained for an appropriate period to meet legal requirements
Once the specified retention period has ended, information is securely and permanently deleted or anonymised.
Protection of Minors
cric5 is for users aged 21 and over only. We do not knowingly collect any information from minors. The age verification process at registration is strictly followed.
If we become aware that information from a minor has been collected inadvertently, we will immediately close that account and delete all associated information.
If you believe that a minor has created an account on cric5, please notify our support team immediately.
Changes to the Policy
cric5 reserves the right to update this Privacy Policy from time to time. If significant changes are made to the Policy, we will:
- Display a notice on the website
- Notify registered users by email (where applicable)
- Update the "Last Updated" date at the top of the Policy
If you continue to use cric5 after changes have been made, you will be considered to have accepted the updated Policy. If you do not agree to the changes, you may contact our support team to close your account.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us through any of the following channels:
Get instant support in Bengali 24/7 — connect via the live chat option on the website
[email protected]
Privacy-related requests are generally responded to within 30 business days
This privacy policy is an integral part of our Terms & Conditions and Responsible Gaming policy. cric5 is committed to protecting your privacy as a safe and reliable platform.